Return and Exchange
We hope you are happy with your purchase. However, if you need assistance with your purchase, we're always happy to help!
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Most regular-price products can be returned within 30 calendar days from the original fulfillment date, unless noted in our Return Policy Exceptions.
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We accept unworn, unwashed, or defective merchandise for free returns or exchanges.
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Items not eligible to be returned or exchanged due to the nature of the products: customized items, handmade items, small accessories, bracelets, rings, mystery items, and all on-sale items.
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If you receive a wrong product, damaged/defective item, missing item, or product as not described, please get in touch with us at contact@fete.global, and we will assist you with your inquiry as soon as possible. To speed up the process, please provide us with the following information:
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Your name
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Your order number
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Photo or video showing the issues with the item
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Exceptions / Non-returnable Items
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We cannot accept returns of
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Handmade items, ie. Stained-glass items.
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Jewelry and small accessories.
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ON-SALE items, clearance items, or gift cards.
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Customized products cannot be modified, canceled, or returned once the order has been placed.
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We cannot accept returns that have been worn or washed.
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We cannot accept returns If you did not issue a return/refund request within 30 calendar days from the original shipping date.
Exchanges
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We only accept products with manufacturing defects or damages caused by shipping for exchange.
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We only accept unworn and unwashed products for exchange.
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Shipping time for your exchanged product will vary according to where you live and the shipping method you use to return the item.
Refunds
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We only accept products with manufacturing defects or damages caused by shipping for returns.
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We only accept unworn and unwashed products for returns.
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Once your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7 business days.
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Please note that a 6% processing fee will be deducted from the original payment if the return request gets approved.
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Your banking institution may require additional days to process your refund. Please get in touch with your credit card company and bank if you haven’t received a refund yet. There is often some processing time before a refund is posted.
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If you’ve done all this and still have not received your refund, don't hesitate to contact us at: return@fete.us.
Cancellation Policy
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You may cancel your order and receive a full refund if your order has not been processed at the warehouse.
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Orders that have already been shipped cannot be canceled, and we can accept exchanges or returns for damaged or defective goods only.