• Most regular-price products can be returned within 14 calendar days from the delivery date unless noted in our Return Policy Exceptions.

• We accept unworn, unwashed, or defective merchandise for free returns or exchanges.

• Items not eligible to be returned or exchanged due to the nature of the products: customized items, handmade items, small accessories, bracelets, rings, mystery items, and all on-sale items.

• If you receive a wrong product, damaged/defective item, missing item, or product as not described, please contact us immediately at contact@fete.global, and we will assist you with your inquiry as soon as possible. To speed up the process, please provide us with the following information:
  • Your name
  • Your order number
  • Photo or video showing the issues with the item
  
  

Exceptions / Non-returnable Items

• We cannot accept returns of
  • Bible Covers, please check dimensions carefully or get a new Bible. 
  • Handmade items, ie. Stained-glass items.
  • Jewelry and small accessories.
  • On-Sale items, e.g. Holiday-Sale items, Black Friday & Cyber Monday-Sale items
  • Final Sale or Clearance items, or gift cards.

• Customized products cannot be modified, canceled, or returned once the order has been placed.

• We cannot accept returns that have been worn or washed.

• We cannot accept returns if you did not issue a return/refund request within 14 calendar days from the delivery date.

Exchanges

• We only accept products with manufacturing defects or damages caused by shipping for exchange.

• We only accept unworn and unwashed products for exchange.

• Shipping time for your exchanged product will vary according to where you live and the shipping method you use to return the item.

Refunds

• We only accept products with manufacturing defects or damages caused by shipping for returns.

• We only accept unworn and unwashed products for returns.

• Once your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7 business days.

• Please note that a 6% processing fee will be deducted from the original payment if the return request gets approved.

• Your banking institution may require additional days to process your refund. Please get in touch with your credit card company and bank if you haven’t received a refund yet. There is often some processing time before a refund is posted.

• If you’ve done all this and still have not received your refund, don't hesitate to contact us at: return@fete.us.

Cancellation Policy

• You may cancel your order within 2 hours of your purchase time and receive a full refund if your order has not left our warehouse. We check every order before we send it to the warehouse for processing.

• Orders that have already been dispatched from our warehouse, it cannot be canceled.